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Unnecessarily cruel, November 14, 202320 Exchange Place is hostage-situation high-stake game where you play a Sergeant trying to solve a sticky situation. The game offers multiple consequential choices, with many leading to a bad ending. I would rate this game Cruel on Zarf's difficulty's scale. I know it is possible to reach a "good" ending, but didn't manage even with my many attempts.
This game is... frustrating, especially as someone who wants to do good when playing game, and strive to reach at a minimum the least harmful ending as possible. I usually don't mind replaying, until I find a (somewhat) satisfying result. But here, I gave up after a good half-dozen try. And savescuming is difficult with Ink (only one slot, not possible to go back to a previous choice). Meaning you often need to go through the whole game again to change one thing.
20 Exchange Place is very much a "golden"/"only-one-true" path type of game, and if you stray from it, you will face harsh consequences. And while each failed state will get its own extensive variation, having to restart the whole thing every time (especially when you are pretty far along) is tedious at best.
The difficulty of the game is that you are pretty blind when choosing what to do next, as there are little to no indications in the text about the correct choice/approach, which is frustrating when the PC is supposed to be a veteran on the job (or are you just that stupid?). Even choices characterised as "safe" lead you down a bad path.
This is kinda the type of game where you need some sort of walkthrough...
While the prose does a good job at setting the scene, and pushing the high-stake envelope about the situation, I also found it awkward at times. This was made even more obvious with the missing punctuation in the dialogues, or the censoring of "bad" and "swear" words, which, considering the indicated genre and content warning, feels out of place.
Is hell a bad word? I think it was most in the context of swearing...