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PC LOAD LETTER, December 5, 2023(This is a lightly-edited version of a review I posted to the IntFiction forums during 2023's IFComp).
For its first ten minutes, I was pretty convinced that Fix Your Mother’s Printer just wasn’t going to work for me. The title and blurb instantly convey a compelling comedic premise – troubleshooting printers is annoying enough, much less with someone who’s probably a little out of step with modern technology, much much less via Zoom – but the initial exchanges with my mom seemed to indicate that it was also going to wring some jokes out of not-so-friendly banter and maybe even some passive-aggression; she reproached me for never calling, while most of my dialogue options contained some barb or other to throw in return.
That’s fine so far as it goes, but look, unless I’m prompted to play a specific character, I usually play IF as if I were myself – I mean, I am myself, but you know what I mean. And my mom is pretty great! She likes wine, NPR, and the New York Times games app, and though she lives on the opposite coast she comes out to visit for a couple of weeks every few months to offer free babysitting and cook delicious dinners. So I was already pretty disinclined to be mean to my game-mom, all the more so since she’s drawn to look not too different from my real one.
I was resigning myself to not enjoying this one as much as I hoped I would as I embarked on the tech-support odyssey, trying to at least pick the least-prickly options – when I realized the game was actually following my lead and the dialogue on both sides appeared to soften. I actually wrote in my notes file “seems like she’s getting less acerbic”, and then alt-tabbed back to see that the next line of dialogue involved the mom saying she was glad I was being nice, since “sometimes you can be a little bit acerbic.” Turns out I was on the same wavelength as this game after all! And from there I settled in to have a positive, lovely time.
That is, a positive, lovely time with my mom; the printer was an obstreperous beast throughout. You have to work through checking the power, the print que, the drivers, the toner, the firmware… I’m no longer an expert at this kind of thing, I should admit – I’ve long since experienced the transition that prompts soul-searching for so many middle-aged geeks, going from “I know how to write my own autoexec.bat and himem.sys files” to “can someone please tell me how to turn off the Apple TV?” (that isn’t a randomly chosen example; if any of y’all know, please do drop me a line) – but I thought the troubleshooting bits worked well, hitting the right balance between frustration and at least narrowing down the possible problems. And with me and my mom firmly on the same side, the increasingly-ridiculous lengths we had to go to to try to fix things provided grist for our double act; it was more good-natured than laugh-out-loud funny, but it was still really enjoyably written, and I did giggle when some joint of hers let out a loud crack when she bent down to move the printer, and she told me “you have no idea what’s coming to you, physically.”
The rat-a-tat comedic timing meant that I often was clicking through so fast that I missed changes in the game’s graphics, but that’s my own fault. The interface is nicely set up to mimic a video call while keeping ample screen real estate for the all-important text, and the charming, hand-drawn image of your mom updates as her expression changes, she ducks out of frame to mess with the printer, or Very Good Boy Pawford pops in for a cameo (even though it’s accomplished vicariously, petting Pawford was the best bit of doggie tummy-rubbing I’ve seen in a piece of IF in quite some time). They’re never overbearing, and as my experience indicates, you can pretty much ignore the visual elements if you want, but they do add a really pleasant vibe to the proceedings.
So all was well that ended well; we did manage to fix the printer, and despite what seemed at the beginning of the call like a threat to discuss your dating life once the tech support was done, actually that part was really sweet too – as was another sequence involving talking to her about her in-progress divorce or separation from your dad. I was not expecting Fix Your Mother’s Printer to be gently emotional, but turns out that was my major takeaway vibe. What’s even more impressive is that there seems to be significant branching – from reading other folks’ experiences with the game, it’s possible to fail to fix the printer, to have a way more conflict-oriented conversation with your mom, and generally have a completely different experience. Still, I’m quite satisfied with the ending I got; how can you expect a printer to play nice if you aren’t going to?