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Gets its point across, at a cost, March 11, 2021I have mixed feelings about Killing Me Softly.
In this game (well, "interactive narrative experience" might be a better classification, but that's a mouthful), the player steps into the shoes of a member of one or more marginalized groups, and is made to endure a slew of casual yet hurtful comments from coworkers and strangers in a string of vignettes.
The goal here is very clearly educational: to make the player understand the hurtfulness of these comments and empathize with those who experience them.
This is a wonderful goal and I believe the game is very successful in it. The comments are believable - although many of them come off more as overt insults than microaggressions, but that's just as well. One can easily see how frustrating and disheartening it is/would be to be subjected to this kind of BS on a regular basis.
I think one of the greatest challenges for a game of this type, which seeks not merely to explore a social issue but to educate people about it, is to make its point such that it will sway a player who is not already in complete agreement with whatever it seeks to teach. And I feel like, at least with regard to its most central message, Killing Me Softly clears this hurdle better than most. It's difficult to imagine anyone playing this game and failing to appreciate the hurtfulness of the comments. So, point made - good job.
But then, on the other hand...
The player characters are not fleshed-out or multifaceted (unless you count "belonging to multiple demographic categories" as multifaceted), and we never get to know them very intimately as individuals. They're stand-ins for the marginalized groups they belong to, basically. This by itself is fair enough given the goal of the game, although I do feel that it could have had even more gravity, and delivered a more compelling narrative experience, otherwise.
The NPCs are nothing more than cardboard cutouts, most of whom exist for the sole purpose of showing up, dropping a hurtful comment, and leaving. Sometimes the game tells us the context - for example, mentioning briefly that the person making the comment is a buddy from work - but never does it show us the context by building up to it within any kind of normal ongoing interaction. Again - this by itself is not a huge flaw given the goal of the game, but it does signal the limited scope of the experience. We're focused on one thing, here, not a holistic narrative.
After an initial introduction, every single scene is a short, tightly-focused vignette in which one of two things happens. Either the protagonist is the victim of a microaggression/insult, or they're upset in the aftermath of a microaggression/insult. That's it. That, happening again and again, is the entirety of this experience. I do see why the game presents itself in this way: it's staying true to its main goal. And yet I feel that there is something missing. Hypothetically, these characters lead complex lives, but we see them only when they are hurting, only in their vulnerable moments.
And then there's the choice system. You, as a player, have just a little bit of choice in how to respond to the microaggressions/insults. Usually you can ignore them. Often you can confront them (and typically get ignored), sometimes with a choice between being more or less direct, although we get the sense that both player characters are very uncomfortable with direct confrontation (and very fairly so). But in many cases, options are listed but unavailable, indicating that the player character is incapable of reacting in a certain way due to emotional exhaustion - for example, as best as I can tell after a few tries, the player character will always be emotionally incapable of (Spoiler - click to show)telling HR that their coworkers wore blackface at a party. Again, this by itself makes sense and fits the goal of the game. You can't expect someone to endure mistreatment again and again and always remain up to the task of confronting it in whatever way the player might want to, and this feature of limited choice serves to call attention to the emotional toll that the player characters suffer over the course of the story.
But when I take all of these things together - the vaguely-developed characters, the constant victimhood, and the limited choice - I just can't say that it feels entirely right. To the game's credit, there was (in my playthroughs) one short scene where a player character achieves a major success - (Spoiler - click to show)winning a promotion, albeit with some snide remarks on the side. But with that sole exception, everything relentlessly drives home the implicit message that marginalized people are victims first and foremost. It does not show us their lives apart from that. The characters exist not for their own sake, but only for the sake of demonstrating something to the player. The game makes instruments of them, and that does not sit right with me.
There is important representation going on in Killing Me Softly. But overwhelmingly, it is not positive or affirmative representation, and for that reason, I feel that the game - while successful in a very major regard - could have done better.