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"Welcome to Simplicity Transportation Customer Service.
Thank you for taking the time to contact us about your concern. Please create a new claim so that we can deal with your enquiry quickly. We promise, it will be short and simple."
Thank You For Your Inquiry is an interactive fiction game made with Twine where you try to get a compensation from a company after a bad experience.
This game is totally not inspired by real events with a real customer service. I swear. It has nothing to do with all the email exchanges I had with a real company that drove me almost mad.
The game features 5 different money offers and 7 other endings. Of course, there's a really good ending, if you can reach it.
Thank You For Your Inquiry is a short game from hell, forcing you to endure the nonsensical exchanges with a customer service representative from Simplicity Transportation Customer Service that is either overworked or doesn't care about your claim (or the company is just trash ¯\_(ツ)_/¯). Trials and tribulations awaits you as you try to get a refund for [undescribed event that cost you a lot of money]: from the request of very private information to their unbudging offers of a pitiful refund, hardship is the only thing you will gain from this.
Though it is played for laugh (or horror) here, these exchanges are not that far from reality: exchanges that go nowhere, pathetic amounts refunded (if any at all), complete disregard for rights (big deal in the EU!), unresponsive representatives, strict and just plain terrible procedures... There is only so much sanity you can have with some of these companies before you want to pull your hair out and set everything on fire.
Thoughts for the cool customer reps that try their best to help!
I hated every single exchanges with the customer reps.
Would 100% torture myself through it again! I've already done it multiples times (the endings are so funny), but I still would do it again!