This is not a plot-driven game as such. Instead, the player collects clues to complete a crossword. The structure is consistent, with occasional pleasant puzzles, but suffers from obscurity in a number of places. (Spoiler - click to show)Since the main goal is to collect letters, one ends up having to work out synonyms or abbreviations for letter names. Some are witty, e.g. "double ewes"; some feel forced, e.g. "monsieur". A number of the puzzles also seemed forced, and one can put the game in an unwinnable position with no real warning. There was some occasional hunt the preposition frustration ("look in" vs. "look into").
While I enjoyed the technical exercise, I wasn't gripped enough by the game to invest too much of my time. I ended up using the clues to move things along (the clues are well done). This is a shame, since it made me hurry through the game and also not pay enough attention to the ending(Spoiler - click to show), which in retrospect was the best single piece of writing.
As a specific piece of wordplay, the game has a place, but as interactive fiction I find it falls short in terms of plot and engagement. That isn't really the point, I suppose. And I enjoyed the appearance of the great British removal man.